FAQ

ORDERING
Dol need tohaveanaccount toorder?
No,you can alsoplace an order as a guest. But,
there are some perks if you have an account with us:
Quickcheckoutprocess
Easilyviewyourorder status andorder historyReceive
updates detailing our newreleases and special promotions
WHATIFIFORGOTMYPASSWORD?
On the login page,click“Lost password？”
and you'll beredirected toapage
whereyou cancreate a newpassword.
WHATIFLTYPEDTHEWRONGEMAILADDRESS?
Please contact us sowe can change your email address.
We can change your email address,name,and address but
we cannot change your order.
AERTHEREANYEXCHANGERATES?ARE
AllofourtransactionsarebasedinUsDollars.lfyourcreditcard isbasedin another
currency,your order total willbe calculated in accordance with the daily exchangerate of
thedateyour card issuerprocessesthe transaction.
WHATPAYMENTMETHODSDOYOUACCEPT?
Weacceptallmajorcreditcards(VisA,Mastercard,AMEX),debitcard and PayPal
payments.We do not accept personal checks,money orders,directbank transfers,r
cashondelivery.
HOWSECUREISMYONLINEORDER?
When purchasing online using your credit card,all of yourinformation is entered into an
SSL secure webpage.Your informationis then SSL-encrypted and sent directly to our
creditcardprovider'snetwork,whereyourcard and transactionisauthorized and
approved.Your credit card information is not stored on our servers.
HOWDOICHANGEORCANCELMYORDER?
Wereserve theright at any time afterreceipt of the order toaccept or
decline the order,or anyportion thereof,inour solediscretion,even after
theCustomerreceivesanorderconfirmationorafter thecreditcardhas
been authorized.lf thecredit card has alreadybeen authorized for thepurchase and the
orderiscanceled,wewill issueacredit totheoriginal methodofpayment.
Anycancellationmadeafter anorderhasbeenplacedwill besubject toacancellation
feeof 30%of theTotal Priceregardlessof the time the order
hasbeenplaced(evenif it isjust a second later)asthe merchant processor/credit card
charges us a fee for cancellations.
Please note that any orders thathave alreadybeen packed or shipped cannot be
canceled.
HOWDOISETMYSHIPPINGADDRESS?
Sinceourwebsite and service are based on English,all the information that you typed in is
required tobe English inputmethod,including punctuations.lf certain letters of your
address contain Non-English letters,you are advised to use the similar English ones
instead. For example, you may change letter “?” to“c".
CANICHANGE MYSHIPPINGADDRESSAFTTERPLACINGANORDER?
Pleasebe advised that your shipping address cannot berevised after the order has been
processed or shipped.Kindly update your shipping address to your residential address
insteadofyourvacationaddressaswedonotknowhow long thedestination'scustoms
departmentwill havethepackageonhold.
WHENWILLMYORDERARRIVE?
The delivery time is based on the shipping option that you have chosen.Once the order
has shipped,we will email your tracking information on the next day as tracking
informationgenerallybecomesavailable24hoursafterwehaveshipped theorder.We
are notresponsible for delays caused by the customs department in your country.
HOWDOLTRACKMYORDER?
We will email your tracking information as soonasyour order has shipped.Usually,you will
receive the trackingnumberone dayafterwe haveshippedyourorder.
CANLUSESEVERALDISCOUNTCODESINONEORDER?
Promotion and discountcodescannotbeused inconjunction withotherpromotions and
discountsunless stated otherwise.
WHATDOLDOIFLHAVEMISSINGLTEMSINMYORDER?
Ifsomethingisstillmissing,pleasecontactusimmediately.
SHIPPINGANDCUSTOMS
WHENWILLMYORDERBEPROCESSED?
All orders are handled and shipped out from our warehouse in China.Please allow extra
time for your order tobeprocessed during holidays and sale seasons.
We process ordersbetweenMonday and Friday.Orderswill be processed within2-3
businessdaysfrom the orderdateandshipped thenext dayafter theprocessing day.
Pleasenotethat we don'tshiponweekends.
Please contact us if you do notreceive tracking confirmation after5business days from
the day you completed your payment.
How will my order be shipped?
For shipping methods,pleaseread our Shippings page.
RETURNS
HOWDOLRETURNANITEM?
Ifyouarenothappywithyourpurchaseandwish toreturn an item,pleasecontact us
within30 days fromreceiving your order.Pleaseprovideyour ordernumber aswell asthe
reason foryourreturn.Ourcustomer serviceteamwillreviewthereturnrequestandwill
send furtherinstructionsif thereturnisapproved.
For a list of final sale items,please see ourReturnsPolicy.All returnsmustbe in original
condition with packaging intact.
Will shipping becovered formyreturns?
Allreturnshippingfeesandothermiscellaneousfeesaretheresponsibilityof the
customer.
Whatif theitem(s)Ireceivedisdefective/incorrect/damaged?
Please contact us within 7 days from.receiving your order if you received merchandise that
is incorrect,missing,and/or defective.Pleaseincludeyourordernumber,photographsof
the item(s) and all related references upon receiving your package.We will do our very
best to resolve your case as soon as possible.
HOWLONGISTHERETURNSPROCESS?
Processing returns may take up to14business daysfrom the day wereceiveyourreturn.
Wewill emailyou toconfirmonceyourreturnhasbeenprocessed.
WHENWILLLRECEIVE
All refunds will be credited to your original form of payment.if you paid by credit or debit
card,refundswill be sent tothecard-issuingbankwithin 7-10business days of receipt of
thereturned item or cancellationrequest.Pleasecontact the card-issuing bankwith
questionsabout when thecredit willbeposted toyour account.
If you haven't received a credit foryour returnyet,here'swhat to do:Contact the
bank/credit card company.lt may take some time before the refund is posted to your
account.